About Us – Bay State Merchant Services

Bay State Merchant Services takes the time to learn your business – we’re in it for the long-haul with you.

Years in Business

In Payments Processed Annually

Merchants Served

A Leader in the Bankcard Industry Since 1996

Bay State Merchant Services is a second-generation, family-owned and operated full-service merchant services provider offering competitive credit card processing rates, extensive Point of Sale technology and local customer service. Bay State Merchant Services was started from humble beginnings by John Perkins in 1996 and today has grown to be a leader in the bankcard industry nationwide.

We strive to differentiate ourselves from our competitors by exceeding expectations in every key facet of our business including education, compliance and service.

We are committed to cultivating trusting relationships where we can provide consistent support and service. This helps business owners like you better focus your time on growing your business, knowing that Bay State Merchant Services has the payment processes covered.

As our customer you can expect:

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Fixed, competitive processing rates.

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A personal, no pressure, account representative, with 24/7 support.

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No application or setup fees.

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A quick approval and setup.

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Full disclosure of all fees and terms.

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An objective analysis of your current processing rate, or any competitor's quote.

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The lowest prices for purchasing processing equipment.

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No programming or reprogramming fees.

Our Leadership Team

John Perkins

President & CEO

Katherine Perkins-Dow

Vice President

Ian Tortorella

Operations Director / Triangle Merchant Services

Tommy Fantom

Northeast Sales Manager

We Make Switching Easy!

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Consultation

Our merchant services company has certified payment professionals who take the time to understand your business and your need to offer the best solutions.

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Statement Analysis

We perform a thorough analysis of merchant statements for businesses and take the time to explain your current rates and fees.

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We pay your cancellation fees

Does your current provider charge a termination fee? Don't worry, we will pay your termination fee for you.

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Free Equipment

We offer free POS equipment with no lease agreements to all of our new clients to help make switching easier!

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Custom Solutions

Customized solutions for integrating the Harbortouch POS System at your business with your current accounting or business software applications.

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Dedicated Account Manager

You receive top-notch customer service from your LOCAL rep to ensure a smooth transition and long-lasting relationship.

Our Partners

Our extensive network of partners allows us the flexibility to provide solutions that meet your needs, and ensure our clients receive the best possible rates.

What Merchants Are Saying

Reviews From Google

Bari Bloch

I have been using Paul at Bay State Merchant Services now for about 6 months and I’m sorry I did not make the switch sooner! Paul has been tremendously instrumental in making sure my operations are always up and running. He even brings me paper when I run out in my cc machine!! Highly recommend Bay State Merchant Services for your credit card processing needs!

Jeffrey Madeira

Choosing Bay State Merchant Service was one of the best decisions for our business. Their system is incredibly user-friendly, and the setup was seamless. The customer support team is exceptional; they're always quick to respond and resolve any issues we have. Katherine is great to work, and recommend them to everyone!

Stephanie Whalen

Bay State Merchant Services by far is the most professional company I've worked with. Katherine is so knowledgeable in the latest processing products for your company. I haven't run into any problems. Their service department was so understanding and walked me through my question. I gave them a 5 star review would have given them 10 stars if they had that option.

Kaylen Duquette

We've been using Bay State Merchant Services at Turk's Seafood for several years and have been very happy with their service. Our rep, Katherine, is always very fast to respond to any questions or concerns we have and the whole team has always been helpful when implementing new machines and changes. They have lots of different offerings and have done well at adapting to our changing needs over the years.

Nicholas Pereira

We just recently left our long time merchant company for card readers due to poor hardware and high fees. We found Bay State Merchant Services online and decided to go with them. It was the best decision we made for our credit/debit card readers! They were fast and efficient in installation, as well as modernizing our equipment with mobile card readers which have been very helpful! On top of everything else, their fees are low. We have fully enjoyed our experience with Bay State!

Eric Dancause

How refreshing to be a part of local professionals in the processing industry with consistent service,quality and best pricing....Kathy has seamlessly taken the family helm and we look forward to many years of further teamwork...

Speak with one of our LOCAL consultants

Set up a time to speak and meet with one of our local Certified Payment Professionals for a complimentary consultation.

Contact Us